I ORDERED TICKETS, WHEN AND WHERE CAN I PICK THEM UP? WHERE IS WILL CALL?

  • Since we do not have a box office at this time, all "will call" or pre-ordered tickets are available when the doors open for the show.
  • Will Call is located inside the venue, once you pass security they will direct you.
  • It is important to know where and how your tickets were purchased, what website they were purchased from, and by what method they were paid for so we can find your tickets at the door and keep the line moving for those behind you. Fan club purchases are listed differently than tickets purchased from the venue website. You will need a valid ID to pick up any tickets, and if you purchased from Frontgate it is helpful to have the purchase order number. If you won tickets or are on a guest list please tell us that at the door so we can locate your name on the correct list.
204 N. Water St.
Rochester, NY 14604
Phone: 585.325.5600
info@waterstreetmusic.com

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  • 204 N. WATER ST.
  • ROCHESTER, NY 14604
  • INFO: 585.325.5600
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The Water Street Music Hall is a large capacity, 7000 square foot entertainment complex featuring two rooms that can be used together or separately. We are located in the St. Paul Quarter entertainment district of Rochester, NY - conveniently located directly off I490 east and west via exit 13. Read more.