We seek to answer the most commonly asked questions on this page. If you have a question not answered here, please contact us via firstname.lastname@example.org.
Parking is available for a nominal fee around back of our building on Carthage St. Parking on the street is free after 6 pm Monday-Saturday and all day Sunday. There are also parking lots and garages located within walking distance of the venue.
Tickets may be purchased through Front Gate Tickets at 888-512-SHOW or on our website, http://waterstreetmusic.frontgatetickets.com. If you select "will call" you may pick up your tickets on the day of the show at door times. We recommend checking each show for ticket information, age restrictions and other details.
We accept CASH only for tickets purchased at the door but we do have an ATM for your convenience.
If a show is cancelled tickets will be refunded at point of purchase otherwise tickets are non-refundable.
Yes, our on-site amenities are handicap accessible. For patrons in wheelchairs we have an elevator on the hall side; just ask security to assist you. There are handicap accessible bathrooms on the first floor. Ask any event staff person for assistance when entering the building.
Read our message to local bands on Facebook here (link).
Yes, we have a coat check available seasonally for a nominal fee.
Water Street Music Hall has two completely separate venues under one roof — The Water Street Music Hall and The Club at Water Street. There are often shows in both rooms at the same time. They are separate so you need a ticket for each show. You can not roam from room to room.
Sorry, a sold out show means it is sold out.
WE ARE NOT A "BAR" OR "PUB". WE ARE A CONCERT HALL, ONLY OPEN WHEN THERE IS LIVE ENTERTAINMENT.
Non-professional cameras are allowed in the venue as long as the band/management has not specified otherwise at the door. All professional cameras need to be approved in advance by the band/venue and you will receive a photo pass. Filming is not permitted with any professional camera / tripod / board feed unless approved by the venue and band management in advance.
NO ONE under 21 may exit and re-enter for any show.
Yes, All changes for ticket pick ups must be done through the entity you purchased through. Please call Frontgate at 888-512-SHOW (or email the address on your ticket receipt) and ask them to change the name on your Will Call order. If you are on a guest list or won tickets you must make the request through the person who put you on the list. We are unable to give contest tickets or guest lists spots to anyone other than the person on the list. Please tell them they must present photo ID to pick up any tickets.
Yes, it is located in the main Music Hall room near the front door.
Our neighborhood, the St. Paul Quarter, has several restaurants to choose from for night time eats. We recommend one of these: